Service offer · September 9, 2026
The 30-day pilot
Follow Through is a managed estimate follow-up service operated by Christian Harrell. These terms describe the pilot you purchase, its limits, and how cancellation and refunds work. We agree the start date and delivery arrangements with you during onboarding.
Payment is a single $149 USD purchase through Stripe, plus any applicable tax shown before payment. The pilot does not renew automatically.
Service area
The pilot is available to contractor businesses based in the United States. We confirm that the service fits your business and agree delivery arrangements during onboarding.
Price and included work
The introductory pilot price is $149 USD for 30 days from the agreed start date for one contractor business. It covers up to 30 quote threads, at most two approved follow-ups per thread (60 follow-ups total), and a weekly status report. Any applicable tax and the total amount due will be disclosed before payment.
Work beyond this scope requires a separate agreement. Continuous inbox coverage, lead generation, negotiating prices, making scheduling commitments and guaranteeing sales are not included.
Your control and responsibilities
You provide accurate current quote details, approved contact channels, relevant opt-outs, and an authorized signature. We agree who checks for new replies, who approves each exact message and who sends it. No follow-up should go out before those checks. You retain pricing, project and customer decisions.
This is an early service pilot, with manual delivery. There is no promise of additional replies, booked jobs, revenue or profit. A homeowner may decline or not respond.
Onboarding and your start date
After payment, email hello@followthroughdesk.com using your checkout email address, with your business name and a good time to discuss setup. We confirm payment and service fit, then agree the start date in writing. The 30 days begin on that date, not the day you pay. No follow-ups are sent before onboarding is complete.
- Confirm the service is a fit and agree the 30-day start and end dates.
- Agree review times, sender access, approvals and a response process.
- Confirm the scope and that we can provide the service for your business.
- Agree how customer data will be shared, returned or deleted.
- Keep your Stripe payment confirmation for your records.
Please do not share a customer list until we agree a suitable way to handle it. If your business is not a fit or we cannot provide the service, you receive a full refund. You may also cancel for a full refund any time before the agreed start date.
Cancellation and refunds
To cancel, email hello@followthroughdesk.com from your checkout email address. Cancellation stops future work. Before the agreed start date, we refund the full pilot payment. If we cannot provide the service, we refund the full pilot payment.
After the pilot starts, we refund the unused whole days remaining in the 30-day period. A day already started counts as used. The refund is $149 multiplied by the unused whole days, divided by 30, and rounded to the nearest cent. For example, 20 unused days means a $99.33 refund. Any related tax is refunded proportionately where applicable. We do not deduct payment processing fees from your refund.
Refunds are processed through Stripe to the original payment method; the time they take to appear depends on the payment provider and your bank. We confirm cancellation and the refund amount by email.
Renewal
Ongoing service is offered at $249 USD per month by separate agreement. There is no automatic renewal or recurring charge from the pilot. Unless we agree otherwise, the same 30-thread limit applies and unresolved threads carried forward count toward the next cycle.
Questions
Contact hello@followthroughdesk.com before paying if any part of the scope or terms is unclear. Read the privacy information for how service information is handled.